How to Order

Step 1: Create Your Account

Before placing an order, you must first create an account through our My Account page.  My Account

Step 2: Complete Your Reservation Information

When placing your order, please provide the following information:

• A phone number where you can be reached while traveling
• A valid email address
• The complete address of your vacation rental, including condo or house name and unit number
• The name and phone number of the company or individual you rented from, including property manager, real estate company, owner, Airbnb host, or VRBO host

This information is required so we can coordinate access for both delivery and pickup. If you rented through Airbnb, VRBO, or directly through an individual owner, you must provide a direct phone number for your host or owner. You are also responsible for notifying them that rental equipment will be delivered during your stay and that Baby Beach Rentals may contact them to coordinate access if needed. If you rented through a local property management company, you do not need to take any action. We are familiar with most local companies and will reach out directly if access is required.

Step 3: Delivery Scheduling

Deliveries are made between 10:00 AM and 6:00 PM on your arrival date.

We do not offer specific delivery times. All delivery times are approximate and based on daily route conditions. We coordinate directly with your property manager, owner, or host to obtain access for both delivery and pickup, so the guest does not need to be present for either.

In most cases, your rental equipment will be delivered before your arrival. However, delivery times are not guaranteed and may occur at any point within the delivery window. During peak season, deliveries may occur later in the day.

Certain items, particularly beach equipment, cannot be left unattended outside a unit. For condos, we must have interior access so equipment can be placed securely inside. For houses, equipment may be left in appropriate covered or secure areas such as under the house or on a porch, depending on property layout and conditions.

Step 4: Equipment Setup

Setup is available upon request and must be noted in the Order Notes section at checkout. Please include clear and specific placement instructions.

If setup instructions are not provided, equipment will be delivered but not set up.

While we make every effort to accommodate setup requests, there are situations beyond our control. If the property is not yet cleaned or is actively being cleaned upon arrival, setup will not be possible. In these cases, equipment will be placed in a convenient location, typically the master closet, to avoid interfering with cleaning staff.

Our cribs are portable and do not require tools for assembly. To set up, open the crib, lower the mattress support into place, and lock the wheels. If you need assistance at any time, you may call or text us at 850-485-8300 and we will be happy to walk you through setup.

Step 5: During Your Stay

Please inspect your rental equipment upon arrival. If you experience any issues, contact us immediately.

We must be given the opportunity to troubleshoot, replace, or resolve any issue while your rental is active. We reserve the right to inspect or retrieve equipment at any time to verify the issue and ensure safety. Issues reported after the rental period has ended cannot be verified and are not eligible for refunds, credits, or adjustments.

By accepting delivery, you acknowledge that any concerns must be reported immediately and during theactive rental period.

Step 6: Pickup Procedures

Pickup times vary based on daily route schedules. All equipment must be clean and ready for pickup by 10:00 AM on your departure date.

No refunds are provided for early departures.

Additional Fees

If a property does not have elevator access, or if elevators are unavailable or out of service during delivery or pickup, a $15 stair carry fee will apply.

Large items such as cribs, wagons, beach bundles, and similar equipment may require multiple trips when elevator access is not available. Because access issues are often unknown until arrival, this fee may be added after delivery or pickup is completed.

Customers will be notified by email if a stair carry fee is added to their order.

ALL EQUIPMENT IS USED AT LESSEE’S RISK. The Lessee acknowledges that Lessee has inspected the equipment and has determined that the equipment is in good condition and suitable for the purpose for which it has been leased. The Lessee shall only use the property in the manner for which it is designed and intended to be used. Lessee recognizes that the property is being received AS IS and WITH ALL FAULTS.

LESSOR MAKES NO REPRESENTATIONS, PROMISES, OR WARRANTIES, EITHER EXPRESSED OR IMPLIED, CONCERNING THE MERCHANTABILITY, SUITABILITY, OR FITNESS FOR A PARTY CONCERNING THE MERCHANTABILITY, SUITABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF THE PROPERTY. LESSOR EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER ARISING FROM STATUTE, COMMON LAW, CUSTOM, OR OTHERWISE.

Lessee assumes all responsibility for equipment while out of possession of Lessor and promises to return such equipment to the Lessor in as good condition as it was at the effective date of the lease, with natural wear from responsible use expected. Lessee shall be liable for any loss, theft or damage of leased property. All equipment lost or damaged beyond repair will be paid by the Lessee at the regular replacement price. All damaged equipment that can be repaired, will be paid by the Lessor, on return thereof and the cost for such repairs shall be paid by the Lessee. Accrued rental charges cannot be applied against the purchase price or cost of repairs of such damaged or lost equipment. Scheduled rental rates begin when the equipment leaves our store and continues until returned. Lessee shall indemnify and hold Lessor harmless from any and all claims, damages, or proceedings (including all costs, expenses, and attorney fees) related to or arising out of Lessor’s use or possession of the equipment. This equipment shall be used by the Lessee only.

This writing contains and constitutes the entire agreement between the parties. This lease agreement can only be modified by a written agreement signed by both Lessor and Lessee. The Lessee represents that Lessee is at least eighteen (18) years of age and under no disability which will prevent Lessee from entering into this agreement.

Lessee agrees not to part with or assign this lease or the equipment without the written consent of Lessor.

Internet orders need to be placed at least 24 hours prior to arrival. If equipment is needed on a more immediate basis, please call us!

Please visit our FAQ page for further information.
Feel free to call us with any questions! (850) 485-8300